user voiceお客様の声

The other 1 star reviews in the past posts are real and accurate. It is ultimately disappointed for such an expensive restaurant with a gold award for the kobe beef. It operates like fast-food restaurant and hoping that you finish your food fast and leave the restaurant as soon as possible. I will never ever visit this Kobe beef chain restaurant any more in my trips to Japan. To the new customers: avoid this restaurant if you can, you can utilise this amount of money in other restaurants for better food and experience. Do not let this restaurant spoil your mood, especially when you are there for holiday. NOTE: This restaurant has ZERO or ONLY one Japanese staff, but not a chef. It seems like most of the staffs are backpackers and trying to earn a living and continue the next journey in the next few months. These are what my wife and I experienced: 1. Food - Nothing fantastic with the kobe beef at all and overpriced. Japanese pearl rice had overcooked; it almost became porridge. It comes in a set meal and the other customers left it untouched after having a mouthful. 2. Utterly poor service - The staff did not set the table up properly even after food is ALL served. Chopsticks were not provided to both of us. I felt like I was not in Japan at all. 3. Bad hygiene - The chef talks to other customer for five minutes while cooking our steak, without a MASK on! 4. Poor atmosphere - It was operating like a 'fast-food' restaurant. My wife finished her food, and my food came a bit later. After my wife had finished her food, the waiters (also a chef) attempt to clear everything before I could start mine. This clearing attempt includes the hand towel that you will use throughout your stay in the restaurant. 5. Requested to shift my seat and I declined - My food came late and while I was having my meal, the waiters (also a chef) requested me to shift to a seat where my wife is diagonally behind me! This is totally unacceptable!