user voiceお客様の声

I completely agree with the earlier one-star review. The chef lacked basic knife skills, that’s an understatement, he had no knife skills whatsoever. The French “chef”, Il est tres tres tres mal…”. the service was way under par by any standards, incroyable & totally unacceptable. the same inexperienced chef/server even forgot to bring out our rice and soup that were supposed to accompany the beef steak. By the time I realized something was missing, the steak was already half-eaten and we were chewing through mouthfuls of fat. I also don’t understand how they justify charging an extra 10% service fee when there was practically no service to speak of. No one refilled our tea without being asked, and it eventually dawned on me that there was no dedicated server—just the chef and a sous-chef trying to manage everything. When my tuna steak arrived, it looked nothing like the photo on the menu. Instead of being seared on the outside and rare in the center, as a tuna steak typically is, it was completely cooked through. I actually thought I had ordered the wrong dish—until I inquired and was told it was indeed the tuna steak. They agreed to remake it, but even the second version didn’t resemble the menu image. Later, the sous-chef came out and explained that the tuna had been frozen, and if they left the inside raw, it would taste cold. I was stunned—this is Japan! How can they serve frozen tuna, especially at a place that also offers ¥400,000/g Kobe beef? It was absolutely absurd and hands down the worst meal I’ve had in my 25+ years in Japan. A total dishonesty and a disgrace to Japan. In hindsight…i should have known…where do you see restaurants in japan that has the decor of those cheesy cocktail umbrellas??? The chopstick sleeve written only in English? These were all telltale signs flashing red flags 🚩 🚩 🚩…prospective diners beware. C’était scandalous!!!!🤬🤬😡😡😡😖😫 If I could give a negative rating, I would give it a -1