user voiceお客様の声

混んでいる昼時でもいつも空いているこちらのお店。牛肉が食べたくて母と入ったら昼時なのに１名のみ。その後ももう1人来たのみでがらんとしていました。 原因は入ればわかります。相場よりちょい高めの1800円のすきやき定食を食べましたが、硬くてコリコリと噛みきれない脂身がほとんどの肉ばかりでびっくりしました。店内に神戸牛の受賞の表彰がいたるところに飾ってあります。 一番はサービスの悪さ。高級店を売りにしているのに暖かいおしぼりも出ない、1人づつ小さなコンロで火がついた状態で食事が運ばれましたが食べ方の説明もなくドンと置かれて終わり。食べ終わった後も片付けに来ない、水も注ぎに来ない、お茶も出ない。 全部こちらから指示しないと何のサーブもありませんでした。 アルバイトの女の子は仕方ないとしてもキッチンには年配のおじさん2人。店内に３人もスタッフいて、お客様は２組、最後は私たちのみ。経営方針を疑うほどのサービスの悪さ。もう2度と行きませんが経営者の方々、見直して改善した方がよいと思います。 (Translated by Google) This restaurant is always open even during busy lunch hours. I wanted to eat beef, so I went in with my mom, but even though it was lunchtime, there was only one person there. After that, only one other person came and it was empty. You can find out the cause once you enter. I ate a sukiyaki set meal for 1,800 yen, which was a little higher than the market price, but I was surprised to find that most of the meat was tough and crunchy, making it hard to chew. Awards for Kobe beef are displayed throughout the store. The worst thing is the poor service. Even though it advertises itself as a high-class restaurant, there were no warm towels provided.The food was brought to each person with a small stove lit, but the food was just left on the table without any instructions on how to eat it. Even after I finished eating, they didn't come to clean up, they didn't come to pour me water, and I didn't get tea. Nothing was served unless I gave instructions. Even if the girl working part-time couldn't help it, there were two elderly men in the kitchen. There were 3 staff members in the store, 2 groups of customers, and we were the only ones at the end. The service was so bad that it made me question the management policy. I won't be going there again, but I think the management should reconsider and improve.