user voiceお客様の声

First time bad experience on Oct 1 taking my parents there for dinner. Photos for evidence and comparison. From the photos, you can see the store I ate in Osaka with much cheaper price is much better than this store. 1) we ordered each person Kobe beef rice box 3900yen expecting 2 rows of Kobe beef per photo in menu. It came out one row Kobe beef and minced beef (see photo). Far from what we order from menu. Minced beef??? I am not coming to eat minced beef from supermarket!! 2) meat outer layer is overcooked, eggs are overcooked and minced as you can see. Eggs should be given as raw to go with, not dry minced per my experience 3) Kobe beef is tough and it is lot worse than what we ate A5 waygu with much cheaper price in Osaka. You can see in the photo, no fat pattern and very lean, completely different from what you see in the menu. 4) they charged 10% extra service charge for each person that's what we didn't know until we went into the store. 5) we expect a lot with many awards claimed in the store but nothing has claimed our smiles after the dinner, we were disappointed and will not come back again. 6) the waitress said the orange juice is fresh squeezed but actually we can tell this is not, tasted like from minute maids. 7) for this quality I will think this is overpriced for this Kobe box quality. The food layout is not authentic Japanese, it is very North American style food to me. 8) Foreigners may find it tasty but experienced people may find it not as good. It does not melt into your mouth. 9) service is generally not bad but the waitress cannot speak or understand English in the tourist area. I don't think this incident is due to miscommunication since the set dinner is very straight forward to order. 10) general speaking, we don't come back to this store again and we will need to select store more carefully even the reviews looks good. I will go with local people review rather than foreigners reviews.