user voiceお客様の声
powered by Google
ローカルガイド
2025年05月05日
🚨‼️⚠️ I’ve traveled a lot, but Kobe Beef Daia Teppan-Yaki was one of the worst experiences I’ve ever had.
They don’t mention anything about a cover charge when you make a reservation, but the moment they realized we were tourists, they suddenly added unexpected “fees.” After sitting down and looking at the menu — which honestly didn’t look appealing at all — we decided not to order anything.
That’s when things got worse. They told us we each had to pay 2,000 yen per person just to leave. We didn’t eat, didn’t drink, just sat down and said no thanks — and they still tried to charge us like we owed them something.
The staff were extremely rude, spoke aggressively, and made the entire situation uncomfortable and disrespectful.
This place is a scam for tourists — overpriced, dishonest, and unprofessional.
Save your money and your dignity. Don’t go here.
Additionally: The owner’s response to my review further confirms exactly what I was describing. Rather than taking accountability or showing any interest in genuine customer feedback, he deflects blame and responds with condescension. Telling a guest to “read the menu before reserving” is dismissive and entirely beside the point—especially when the issue wasn’t the menu, but the experience, the service, and the attitude.
This type of response speaks volumes about the management’s approach to hospitality. It’s not just about food—it’s about how people are treated. If this is how concerns are handled publicly, I can only imagine how others have been treated behind the scenes( it is not in the menu you have to get soft drink, it’s not in the menu you have cancellation fee and many more points)